Returns Policy

14. Returns Policy - Your Rights

14.1. Under the Consumer Rights Act 2015 you are entitled to exercise your statutory rights if the goods are faulty. Your
rights and burden of proof vary under prescribed time scales.
14.2. If you believe there is a fault with the vehicle you should contact us as soon as possible
14.3. Your key legal rights Under the Consumer Rights Act 2015 if the Goods are not as described or, because of a fault
that was present at the time we delivered the Goods to you which caused the Goods not to be of satisfactory quality
or fit for purpose are:
14.3.1. Within the first 30 days, if the consumer can show a fault with the vehicle that was there at the time of
delivery, they will be entitled to either:
14.3.1.1. A free repair
14.3.1.2. Replacement
14.3.1.3. Full refund
14.3.2. After 30 days and up to 6 months after delivery it will be assumed the fault was present at time of delivery
unless the trader can rebut this. If your vehicle is found to have a fault you are entitled from us either:
14.3.2.1. A repair
14.3.2.2. Replace the goods
If neither (1) or (2) can be provided you will be entitled to a refund. In these circumstances we are
entitled to make a fair deduction from the refund to reflect the value of the use you had from the
Goods.
14.3.3. After 6 months of delivery, it is the consumer who has the burden of proof to show the fault exists.
14.3.4. This is only a summary of some of the key rights of a consumer customer. For detailed information from
Citizens Advice please visit your local Citizens Advice centre or www.citizensadvice.org.uk.